Refund Policy

Welcome to Vizag Party Shop—your trusted source for traditional home décor, LED cork lights, wedding décor, dolls, and table accents. Your satisfaction is our top priority, and we want you to love everything you purchase from us. However, if something isn’t right, we offer a 48-Hour Refund Policy to ensure that you have the opportunity to return your items and get a refund if needed.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  1. Notification within 48 Hours: You must contact us within 48 hours of receiving your parcel to request a refund. We require you to inspect your items immediately upon delivery and notify us within this timeframe if there are any issues.

  2. Video Evidence Requirement: As part of our commitment to customer satisfaction and to ensure a smooth refund process, we require customers to record a short video within 5 minutes of opening the parcel. This video must clearly show:

    • The condition of the parcel as you open it.
    • The contents inside the parcel and their condition (unopened or damaged).
    • Any visible defects or issues with the items.

This video is mandatory and must be shared with us when you request a refund. This helps us process the claim swiftly and accurately.

  1. Product Condition: To qualify for a refund, the items must be in unused condition, in their original packaging, and free from damage caused by the customer. If the product has been used, altered, or damaged after receipt, it will not be eligible for a refund.

How to Request a Refund

  1. Contact Us Immediately: After opening your parcel, if you find any issues with the items, contact our customer support team within 48 hours. You can reach us at 89772 54490.

  2. Submit the Video: As mentioned, please provide a short video within 5 minutes of opening the parcel. This video is critical for processing your refund request.

  3. Return the Product: If your refund request is approved, you will be given instructions for returning the product. Please return the item in its original, unused condition to ensure a successful refund.

Refund Process

  • Once we receive the returned product and verify its condition, we will process the refund to your original payment method.
  • Please note that refunds may take 2 business days to appear in your account, depending on your payment provider.

Exceptions

  • Custom-made or personalized items: These are not eligible for a refund.
  • Used or damaged items: Products that have been opened, used, or damaged by the customer are non-refundable.

Return Shipping Costs

  • If the return is due to our error (damaged or incorrect items): We will cover the return shipping costs.
  • For all other returns: The customer is responsible for the cost of return shipping.

We hope this policy gives you peace of mind when shopping with Vizag Party Shop. Your satisfaction is important to us, and we strive to make your shopping experience as smooth as possible.

For any further questions or clarification, feel free to reach out to our customer service team. We are here to assist you!

Vizag Party Shop
Email: Contact@vizagpartyshop.com